GM2NY ships within 3 business days of your purchase when regular shipping is selected, unless stated otherwise for pre-orders.
If an item is temporarily out of stock and this has not been noted on the website, we will contact you via email within 2 business days to inform you of the expected delivery date.
Note high sale periods and Christmas/Boxing Day periods may have delays.
All scarves come presented in a beautiful gift box.
Orders under $200:
Within Australia, express shipping for $15.
Internationally, 'Registered Post' for $30.
Orders over $200:
Within Australia, free express shipping.
Internationally, 'Registered Post' for $20.
All international orders that require express shipping have a flat rate of $65.
For international orders we use 'Registered Post' via Australia Post, which takes up to 10 business days to arrive, from the day it is shipped. We also have options for express shipping internationally, please contact us at email@example.com for more information.
Our products need to be treated with care when worn and cleaned. Due to the delicate nature of the shoes and scarves, GM2NY offer exchanges or refunds only where the item is faulty, and not for change of mind.
If you wish to exchange or refund an item, please contact us at firstname.lastname@example.org within 7 days of receiving the item. Please include a description and photos of the fault.
If the item is faulty, we will send you information on where to ship it for an exchange/refund. Faulty item should be shipped back within 14 days of receiving it.
Replacement items will be shipped free of charge.
Refunds are provided based on the original method of payment.
For all other non-delicate items, full price items are exchangeable within 14 days of receiving the item. The cost of returning and/or exchanging the item is at the expense of the customer.
All sale/discounted items cannot be exchanged or refunded.