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Returns / Refunds

Returns and Refunds
Our products need to be treated with care when worn and cleaned. Due to the delicate nature of the shoes and scarves, GM2NY offer exchanges or refunds only where the item is faulty, and not for change of mind.

If you wish to exchange or refund an item, please contact us at info@gm2ny.com within 7 days of receiving the item. Please include a description and photos of the fault.

If the item is faulty, we will send you information on where to ship it for an exchange/refund.

Replacement items will be shipped free of charge.

Refunds are provided based on the original method of payment.

For all other non-delicate items, full price items are exchangeable within 14 days of receiving the item. The cost of returning and/or exchanging the item is at the expense of the customer.

All sale/discounted items cannot be exchanged or refunded.